Free standard shipping and 30 day home try on with all orders.

Order Cancellation

How can I cancel an order?

You’ll have the option to cancel your order directly from your confirmation email within 1 hour. Scroll down to find the “Changed Your Mind?” section. If it’s been longer than 60 minutes, email and we’ll help find an alternative solution.

Please note that all orders already prepared or shipped cannot be canceled.

I accidentally canceled my order, can I resume it?

If you’ve canceled your order on site and want to receive your order after all, the best way to do so is by placing a new order at checkout. Email if you have any questions — we’re here to help.

I canceled my order, but I’m not sure it went through. Can you confirm it has been canceled?

If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know at (and include your original #GLO order number) and we’ll take a look!

I don’t see the option to self-cancel! How can I cancel my order?

If you’ve placed an order contains a gift card, please email as soon as possible (including your # order number and cancel/change request) and we can help.


Emrbiz owned by BAKALI GROUP LTD

304 S. Jones Blvd, Las Vegas, NV 89107, United States

+1 202-951-5565

Customers in UK may contact :

71-75 Shelton Street,Greater London, London, WC2H 9JQ, UNITED KINGDOM

+44 7441451272  | +44 7451286681

Monday to Friday : 9:30 am - 6:30 pm

Saturday: 9:30 am - 5:00 pm,